All cancellations of confirmed reservations must be confirmed in writing. The confirmed date of cancellation will be the day on which the written notification is received by beyond3sixty. A full refund will be granted in the event that a cancellation is received in writing at least 14 days prior to the booked tour. Should the cancellation be received in writing between 7 and 13 days prior to the booked tour, a 50% cancellation fee will be applicable. Cancellations received within 6 days from the date of the tour will be subject to a 100% cancellation fee.
Although it is extremely unlikely, circumstances may occur whereby beyond3sixty will have to make changes to the tour as advertised. Beyond3sixty reserve the right to make such changes at any time for any reason, although we will at all times attempt to ensure that any changes or substitutions are of equal value and interest. If the changes are of a major nature beyond3sixty reserve the right to cancel the tour altogether. If such circumstances do occur you will be notified as soon as possible and we shall provide alternative itineraries to those originally scheduled. You will be given the choice of accepting an alternative tour or of receiving a full refund for the tour that is cancelled.
Clients are responsible to ensure they have the necessary travel documents that may be required and to obtain any necessary visas authorizing their travel to the countries in the tour. We shall have no liability and shall not refund the price paid by you to us, where you are denied boarding or entry into a country due to incorrect travel documents.
Punctuality and Behaviour
It is the clients’ responsibility to be at the tour commencement place at or prior to the tour commencement time, and to observe the tour timetable during the course of the tour. Our tours leave promptly at the advised times from each stop. It is the clients’ responsibility to be on the vehicle / vessel on or prior to each departure time. If a client misses any departure time it is their responsibility to make their own arrangements to catch up with the tour, and no refund will be given either for missed tour components or the costs they incur after so missing any part of the tour. Beyond3sixty reserves the right to require any client to withdraw from any tour if we, at our complete discretion, deem their conduct offensive or a nuisance to other passengers, and we shall have no further liability. It is the clients’ responsibility to obey all local laws while on tour.
It is the clients’ responsibility to have arranged any vaccinations that are either mandatory or recommended by their healthcare professional.
Claims and Refunds
Refunds are not made for any missed services, except for verifiable extenuating circumstances, and this at the discretion of beyond3sixty. Should a client encounter any problems, they agree to immediately advise us of these problems so that we can mitigate and resolve them. If the client does not notify us of issues in a timely manner, then our subsequent liability and obligation to the client is limited to that which would have applied if they had advised us in a timely manner, and if such redress is now no longer available to be offered to them due to the passing of time, we have no obligation to offer them alternate compensation instead. Should we fail to address the complaint at the time it arises, for verifiable claims to be considered, they must be received in writing within 10 days of the termination of the program, and must be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Beyond3sixty will not accept any liability for any claims that are not received within 10 days of the termination of their travel program.
Liability and Indemnity
To the extent permitted by law, we have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. With respect to those parts of the tour that are provided by third parties wholly independent of us, we have no liability whatsoever for loss or damage caused by the proprietors or operators thereof.
The clients shall indemnify us for any damages incurred by us, as a result of their acts or omissions, whilst the clients are on tour with us.
Governing Law and Jurisdiction
These terms and conditions are governed by and shall be construed in accordance with Maltese Law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the Maltese Law.
Acceptance of these Terms and Conditions
Your forwarding payment to us is your act of acceptance of our terms and conditions. You have conveyed these terms and conditions to all people travelling with you, and the payment for each of the people travelling, whether it be paid directly or jointly, is evidence of each person's acceptance.
Our Responsibility to You
We shall be responsible for making sure that each part of the travel arrangements that you book with us is provided to a reasonable standard and as described by us.
If any part of your travel is not provided as described by us we will offer you a satisfactory alternative.
We have taken all reasonable care to make sure that all the services which make up the holidays quoted by us, shall be provided by efficient personnel, safe and reputable businesses, and that they are operated within the local national laws and regulations.
We always recommend arranging a suitable travel insurance coverage. This would avoid complications and provide you with cover in case you experience any of the following.
• Loss of deposit, cancellations and curtailment charges
• Loss of flight and flight delays
• Medical and emergency expenses / Hospital benefit
• Personal accident
• Loss of baggage, money or any other personal belongings
• Personal liability
• Delayed departure
In whichever case beyond3sixty.com always provides assistance to all of its customers.
Dealing with complaints
If you ever have a complaint about anything to do with your holiday arrangements, you are to report it to us immediately. It is always easier to sort things out on the spot when our representative can see and understand the exact nature of the problem. The most important thing is not to let any problem spoil your holidays.